If you need to find a good repair company for your office equipment, asking the right questions can save you time and money.

QUESTIONS TO ASK BEFORE PLACING A SERVICE CALL

1) Does the user manual have the answers I need?

2) Does the manufacturer offer free technical support?

3) Will changing the toner or ink supplies solve the problem?

4) Who is the equipment manufacturer and what is the exact model number?

5) Is this an intermittent problem or does it happen all the time?

6) Is this machine still under the manufacturer's warranty?

7) Is this machine under a maintenance contract?


QUESTIONS TO ASK YOUR REPAIR COMPANY

1) What is the hourly rate and in what increments is it billed in?

2) If this is a warranty repair, are they authorized to do so?

3) Do they come to you? If so, is there a trip charge?

4) Is there a discount if you bring the equipment to them?

5) How is payment made? Any discounts?

6) What warranties are placed on the work they perform (1 month, 6 month, 1 day)?

7) If parts are used, what warranties are placed on them (1 month, 6 month, 1 day)?

8) How long will it take to fix the machine?

9) Should the machine be on or off when tech arrives?